Can I buy a product not on the 1:1 store? Each education institution works with us to select the best devices for each program taking into consideration many things that impact the ability to deliver a successful program – deployment, WiFi, management etc. So normally we are not able to provide anything different. If you want to select a different product, please contact the co-ordinator of the 1:1 program at the school.
Can we pick up our purchase? Each education institution works with us to select the best way of distributing the devices. Some schools want to hand them out at information sessions and so often they are shipped in bulk to the school. Whereas some schools are happy for us to ship them directly to you at time of purchase. If you want to arrange collection you will need to check with the school or the individual account manager who is listed at the bottom of the main page when you are logged into the 1:1 purchasing portal. If in doubt, please
contact us making sure you let us know which school.
How do I book a repair on a device I bought within the program? Your son can lodge warranty or insurance repairs by taking the laptop to The King’s School ICT Service Desk. The Service Desk is open during term time and term breaks.